At Perkindo Store, we celebrate fashion that embraces all bodies and lifestyles. Our inclusive approach extends to our shipping and returns policy, designed to make your experience as seamless as our thoughtfully designed clothing.

Shipping Information

We ship worldwide (excluding some remote areas and parts of Asia) with two convenient options:

Standard Shipping

  • Carrier: DHL or FedEx
  • Cost: £12.95
  • Delivery Time: 10-15 business days after dispatch

Free Shipping

  • Carrier: EMS
  • Cost: Free for orders over £50
  • Delivery Time: 15-25 business days after dispatch

All orders are processed within 1-2 business days before dispatch.

Our Inclusive Returns Policy

We want you to love every piece from our collections (including our Dresses, New Season arrivals, New Season Florals, Plus Size Clothing, and Tall Clothing). If something doesn’t meet your expectations, our hassle-free returns process makes it easy.

Returns & Exchanges Timeline

We accept returns and exchanges within 15 days of receiving your order.

Return Conditions

To be eligible for return or exchange, items must be:

  • Unworn and unwashed
  • In original condition with tags attached
  • In original packaging where possible

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Final sale items
  • Intimate apparel (unless faulty)

How to Return or Exchange

Step 1: Initiate Your Return

Email us at [email protected] with:

  • Your order number
  • Details about the item(s) you wish to return

Step 2: Wait for Approval

Our Sunderland-based team will respond within 24 hours with return instructions.

Step 3: Package Your Items

Securely pack the items in their original packaging if possible.

Step 4: Ship Your Return

Send the package to our returns address using a tracked service:

Perkindo Store Returns
15 St Thomas’ St
Sunderland, GB SR1O 8MO

Refund Process

Timing

Refunds are processed within 3-5 business days after we receive and inspect your return.

Method

Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal).

Shipping Costs

Original shipping fees are non-refundable unless the return is due to our error.

Faulty or Incorrect Items

If you receive a damaged, faulty, or incorrect item, contact us immediately. We’ll arrange a free return and either replace the item or issue a full refund, including original shipping costs.

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Perkindo Store Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Details:

  • Item name: [Product Name]
  • Size: [Size]
  • Reason for return: [Reason – e.g., doesn’t fit, changed mind]
  • Preferred action: [Refund/Exchange for [Product Name & Size]]

Please advise on next steps.

Kind regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]

Remember: Our inclusive fashion is designed for all bodies, but if something doesn’t work for you, we’re here to make it right. Our customer team typically responds within 24 hours—because your satisfaction matters as much as your style.