Welcome to Perkindo Store’s FAQ section. We’re committed to providing inclusive fashion with a seamless shopping experience. Below you’ll find answers to our most common questions about products, shipping, returns and more.
About Perkindo Store
What makes Perkindo Store different?
We’re a size-inclusive fashion brand that celebrates all body types with our specialized collections including Plus Size Clothing and Tall Clothing. Our mission is to deliver not just clothes, but confidence and perfect fits through thoughtful design and inclusive delivery options.
Where is Perkindo Store based?
Our headquarters are located at 15 St Thomas’ St, Sunderland, GB SR1O 8MO. All our collections are designed with care from our UK studio before being shipped worldwide (excluding Asia and some remote areas).
Product Questions
What types of clothing does Perkindo Store offer?
Our collections include:
- Trend-forward Dresses for all occasions
- New Season styles to refresh your wardrobe
- Beautiful New Season Florals
- Thoughtfully designed Plus Size Clothing
- Specialized Tall Clothing with proper sleeve lengths
How do I know which size to order?
Each product page includes detailed size guides specific to the collection (Standard, Plus Size, or Tall). We recommend checking these measurements against your own for the perfect fit. Our Curve and Tall collections are specially designed to accommodate different body proportions.
Ordering & Payments
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. You can shop with confidence knowing your payment details are secure.
Shipping & Delivery
Where does Perkindo Store ship?
We ship worldwide to fashion lovers across the globe! (Please note we currently cannot ship to Asia and some remote areas due to logistical constraints).
What are my shipping options?
We offer two convenient shipping methods:
- Standard Shipping (£12.95): Via DHL or FedEx for reliable, trackable service (10-15 days after dispatch)
- Free Shipping: On orders over £50 via EMS (15-25 days after dispatch)
How can I track my order?
Once your order ships, you’ll receive tracking information via email. You can use this to follow your package’s journey from our Sunderland studio to your wardrobe.
Why is my delivery taking longer than estimated?
Delivery times may vary slightly during peak seasons or due to customs procedures in your country. While we provide transparent timelines, occasional delays beyond our control may occur. Rest assured we’ve partnered with reliable carriers (DHL, FedEx, and EMS) to get your fashion finds to you as quickly as possible.
Returns & Exchanges
What is your return policy?
We offer returns within 15 days of receipt if any item doesn’t meet your expectations. Your satisfaction is our priority – we want you to love every Perkindo piece as much as we loved designing it.
How do I initiate a return?
Please contact our Sunderland-based customer care team at [email protected] with your order details. We’ll guide you through the simple return process.
Customer Service
How can I contact customer service?
Our friendly customer care team is always happy to help! You can reach us at [email protected]. We aim to respond to all inquiries within 24 hours.
Do you offer styling advice?
While we don’t currently offer personal styling services, our collections are carefully curated to work together. Many customers enjoy mixing pieces from our New Season, Florals, and specialized size ranges to create their perfect inclusive wardrobe.
Still have questions? Visit www.perkindostore.com or email us at [email protected]. We’re here to help you find fashion that fits every body and every style!